At Jamesavnry, we want you to feel confident in every purchase of our charms, rings, and necklaces. This Refund Policy outlines the conditions, process, and timelines for requesting a refund, ensuring a straightforward experience if you’re not completely happy with your order. For questions or help with refunds, contact our team at [email protected]—we’re here to assist.

1. Eligibility for Refunds

To qualify for a refund, your request must meet the following criteria:

  • Timeframe: Refunds must be requested within 30 days of delivery of your order. Requests made after this window will not be processed, except for cases involving damaged or defective items (see Section 2).
  • Item Condition: The jewelry must be in its original, unused state—no signs of wear, scratches, tarnishing, or damage (e.g., bent rings, broken charm clasps caused by customer use). All original packaging (e.g., gift boxes, dust bags), tags, and certificates of authenticity (if included) must be returned with the item.
  • Exceptions: The following items are non-refundable unless they arrive damaged or with a manufacturing defect:
  • Custom or personalized jewelry (e.g., engraved charms, monogrammed necklaces, made-to-order ring sizes).
  • Items marked as “Final Sale” (clearly indicated on the product page at checkout).

2. Refunds for Damaged or Defective Items

If your Jamesavnry jewelry arrives damaged, broken, or with a manufacturing defect (e.g., loose gemstones, faulty clasps, uneven plating), we’ll resolve the issue promptly. Here’s how:

  • Report Timeline: Contact us within 7 days of delivery with your order number, clear photos/videos of the damage/defect, and a description of the issue. Failure to report within this window may limit your refund options.
  • Refund Options: We’ll offer a full refund (including original shipping costs) or a free replacement—whichever you prefer. If a replacement is unavailable, a full refund will be automatically processed.
  • Return Requirement: For damaged/defective items, we may ask you to return the product (we’ll cover all return shipping costs via a pre-paid label) to verify the issue before processing the refund.

3. How to Request a Refund

Follow these steps to submit a refund request:

  1. Initiate Contact: Email us at [email protected]:
  • Your full name, order number, and shipping address.
  • The name and quantity of the item(s) you want to refund.
  • A reason for the refund (e.g., “item doesn’t fit,” “damaged on arrival”).
  • Photos/videos (if applicable—e.g., for damaged items or to show unused condition).
  1. Receive Return Authorization (RA): Our team will review your request within 24-48 business hours. If approved, we’ll send you an RA number and a pre-paid shipping label (for domestic orders; international customers will receive instructions for returning items—note: international return shipping costs are the customer’s responsibility unless the item is damaged/defective).
  2. Ship the Item Back: Pack the item securely with all original packaging and include the RA number (printed on the label or written on the package). Ship the item within 7 days of receiving your RA number—delays may result in your request being denied.
  3. Refund Processing: Once we receive and inspect the returned item (typically 3-5 business days after delivery to our warehouse), we’ll confirm eligibility. If approved, we’ll process the refund immediately.

4. Refund Method & Timeline

  • Refund Method: Refunds are issued to the original payment method used at checkout (e.g., credit card, PayPal, Apple Pay). We cannot process refunds to a different payment method for security reasons.
  • Processing Time: While we initiate refunds immediately after approval, the time it takes to appear in your account depends on your payment provider:
  • Credit/debit cards: 5-7 business days (varies by bank).
  • PayPal: 1-3 business days.
  • Apple Pay/Google Pay: 3-5 business days.
  • Shipping Costs: For non-damaged/non-defective items, the original shipping cost is non-refundable (you’ll receive a refund for the item price only). For damaged/defective items, original shipping costs are included in the refund.

5. Cancelled Orders & Refunds

If you need to cancel an order, refer to our Order Cancellation Policy (outlined in our Customer Service Policy) for timelines. Here’s how refunds apply to cancelled orders:

  • Cancellations Within 2 Hours of Checkout: If your order is cancelled before it enters processing, a full refund (including any shipping costs paid) will be processed within 1-3 business days.
  • Cancellations After 2 Hours: If your order has already entered production or shipping, we cannot guarantee cancellation. If cancellation is possible, a full refund will be issued once we confirm the order has been stopped. If the order ships before cancellation, follow the standard refund process (Section 3).

6. Refund Disputes

If you believe your refund was wrongfully denied or delayed, contact us at [email protected] with your order number and a detailed explanation of the issue. Our team will review your case again and provide a resolution within 3 business days. For cases involving payment provider delays (e.g., refund not appearing in your account), we can provide a refund confirmation receipt to share with your bank/payment provider to expedite the process.

7. International Refund Notes

For international orders, please note:

  • Customs Duties/Taxes: We cannot refund any customs duties, taxes, or fees imposed by your country’s customs office—these are the customer’s responsibility and are non-refundable.
  • Return Shipping: Unless the item is damaged/defective, international customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot process refunds for items lost in transit.
  • Processing Delays: International returns may take longer to reach our warehouse (2-4 weeks), so refund processing may be extended by 5-7 additional business days.

8. Contact Us for Refund Help

If you have questions about our Refund Policy, need help with a request, or want to follow up on a pending refund, reach out to us:

  • Email: [email protected] (response within 24-48 business hours)
  • Business Hours: Monday-Friday, 9:00 AM – 6:00 PM (EST)

We strive to make the refund process as smooth as possible—your satisfaction is our priority.

The Jamesavnry Team