By placing an order on Jamesavnry (jamesavnry.com) for our charms, rings, or necklaces, you agree to the following Terms of Purchase. These terms outline the rights, responsibilities, and conditions governing your transaction with Jamesavnry. If you have questions, contact our team at [email protected].

1. Order Placement & Acceptance

  • Order Submission: When you complete the checkout process, you submit a binding offer to purchase the selected item(s) at the listed price. All prices on our website are quoted in United States Dollars (USD) and include applicable taxes (where required by law).
  • Order Acceptance: Jamesavnry reserves the right to accept or reject your order. We will confirm acceptance by sending an order confirmation email with your order number—this email marks the start of a binding contract between you and Jamesavnry. Orders may be rejected if:
  • The item is out of stock or incorrectly priced.
  • We suspect fraudulent activity (e.g., invalid payment information, suspicious shipping address).
  • Your order violates these Terms of Purchase.
  • Order Modifications/Cancellations: To modify or cancel an order, contact us within 2 hours of placing it (via [email protected] with your order number). After this window, we cannot guarantee changes, as your order may have entered the shipping process.

2. Shipping & Delivery

  • Processing Time: All orders are processed and prepared for shipping within 1-3 business days (excludes weekends, holidays, and peak seasons, where processing may extend by 1-2 days—we will notify you of such delays).
  • Delivery Timeline: Regardless of your delivery location (domestic or international), standard delivery takes 6-12 business days from the date your order ships. This timeline includes transit time but may be extended by unforeseen circumstances (e.g., customs delays for international orders, weather disruptions)—we are not liable for delays beyond our control.
  • Shipping Costs: Jamesavnry offers global free shipping on all orders—no minimum purchase required. No additional shipping fees will be added at checkout or after order confirmation.
  • Delivery Responsibility: We will deliver your order to the shipping address provided at checkout. It is your responsibility to ensure the address is accurate and complete (e.g., include apartment numbers, correct postal codes). We are not liable for lost or delayed orders due to incorrect address information.
  • Order Tracking: Once your order ships, you will receive a shipping confirmation email with a tracking link to monitor delivery progress. Tracking updates may take 24-48 hours to appear after shipping.

3. Returns & Refunds

  • Return Eligibility: You may return any unused, undamaged item (with original packaging, tags, and certificates of authenticity) for a refund within 60 days of delivery. The following items are non-returnable:
  • Custom or personalized jewelry (e.g., engraved charms, monogrammed necklaces).
  • Items marked as “Final Sale” (clearly indicated on the product page).
  • Return Process:
  1. Email us at [email protected] with your order number, item details, and reason for return—we will send a Return Authorization (RA) number and return instructions.
  2. Ship the item back to us within 7 days of receiving your RA number. You are responsible for return shipping costs unless the item is damaged, defective, or incorrectly sent (we will cover return costs in these cases).
  • Refund Processing: Once we receive and inspect your returned item (typically 3-5 business days), we will initiate a refund to your original payment method. Refunds take 5-10 business days to appear in your account (timelines vary by payment provider: credit cards may take 7-10 days, PayPal 5-7 days).
  • Refund Amount: Refunds cover the full purchase price of the item(s) (in USD). We do not refund return shipping costs (unless the return is due to our error).

4. Payment Terms

  • Accepted Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay/Google Pay. All payments are processed in USD.
  • Payment Security: Your payment information is processed securely via PCI DSS-compliant payment providers (e.g., Stripe, PayPal). Jamesavnry does not store your full payment details—we only receive confirmation of payment completion.
  • Payment Disputes: If you dispute a payment (e.g., chargeback) without first contacting us, we may cancel your refund/return rights and pursue collection of the owed amount. If you have an issue with your order, contact us first—we will resolve it promptly.

5. Product Information & Warranties

  • Product Descriptions: We strive to provide accurate descriptions, images, and sizing information for all jewelry. However, minor variations (e.g., color of gemstones, finish of metal) may occur due to manufacturing processes or screen display differences—these variations do not qualify as defects.
  • Warranty: All Jamesavnry jewelry comes with a 30-day warranty against manufacturing defects (e.g., loose gemstones, faulty clasps). If you discover a defect within 30 days of delivery, contact us with photos of the issue—we will offer a free repair, replacement, or full refund. The warranty does not cover damage from normal wear, misuse (e.g., dropping, exposing to chemicals), or improper care.

6. Limitation of Liability

  • Jamesavnry’s liability for any claim related to your order is limited to the total purchase price of the item(s) in question. We are not liable for indirect, incidental, or consequential damages (e.g., loss of use, emotional distress) arising from your purchase or use of our jewelry.
  • We are not responsible for delays or issues caused by third parties (e.g., shipping carriers, payment processors) or events beyond our control (e.g., natural disasters, customs hold-ups).

7. Changes to Terms

Jamesavnry may update these Terms of Purchase periodically. Changes will be posted on this page with a revised effective date. Your continued use of our website or placement of orders after changes are made constitutes acceptance of the updated terms.

8. Contact Us

For questions or disputes related to these Terms of Purchase, contact us:

  • Email: [email protected] (response within 24-48 business hours)
  • Business Hours: Monday-Friday, 9:00 AM – 6:00 PM (EST)