At Jamesavnry, we understand that receiving your chosen charms, rings, or necklaces quickly and in perfect condition is just as important as the pieces themselves. This Shipping Policy outlines our processes for order processing, delivery options, shipping costs, and tracking—so you always know when to expect your Jamesavnry treasures. For shipping-related questions, contact us at [email protected].
1. Shipping Eligibility & Coverage
We ship to most countries worldwide, with a few exceptions due to local regulations or shipping restrictions (a full list of excluded countries is available at checkout). For military addresses (e.g., APO/FPO) or remote locations, additional delivery time may apply—we’ll notify you of any delays before processing your order.
2. Order Processing Time
Before your order ships, we carefully prepare and inspect each piece to ensure quality. Here’s our processing timeline:
- Standard Orders (Non-Personalized): Processed and ready for shipping within 1-3 business days (excludes weekends, holidays, and peak seasons like Black Friday/Cyber Monday, where processing may extend to 4-5 business days).
- Custom/Personalized Orders (e.g., engraved charms, monogrammed necklaces): Require additional time for craftsmanship—processed within 3-7 business days (timeline is also noted on individual product pages).
- Processing Confirmation: Once your order is processed, you’ll receive a shipping confirmation email with a tracking number to monitor delivery progress.
3. Shipping Costs
Shipping costs are calculated at checkout based on your delivery location, order weight, and chosen shipping method. Here are our standard cost guidelines (subject to change based on location):
International Shipping Costs
- Standard International Shipping: Starts at $14.99 (varies by country and order weight).
- Express International Shipping: Starts at $29.99 (varies by country and order weight).
- Customs Duties & Taxes: International customers are responsible for all customs duties, import taxes, or fees imposed by their country’s customs office. These charges are not included in your order total and will be collected by the carrier upon delivery—Jamesavnry has no control over these costs and cannot refund them.
4. Order Tracking
- Tracking Availability: All orders (domestic and international) include tracking. Once your order ships, we’ll send a shipping confirmation email with a unique tracking link—click the link to view real-time updates (e.g., “In Transit,” “Out for Delivery,” “Delivered”).
- Tracking Delays: It may take 24-48 hours for tracking information to update after your shipping confirmation is sent (this is due to carrier processing times). If tracking shows no activity after 48 hours, contact us at [email protected] for assistance.
- International Tracking Limitations: Some international carriers may only provide tracking until the package reaches your country’s customs office. After that, tracking updates may be limited—check with your local postal service for final delivery status.
5. Missing or Lost Packages
If your package doesn’t arrive within the estimated delivery window, follow these steps:
- Check Tracking First: Review the tracking information for updates (e.g., “Delivery Attempted,” “Left with Neighbor,” “Held at Post Office”). Carriers often leave packages with neighbors or at local facilities if no one is available to receive them.
- Contact Us for Assistance:
- Domestic Orders: If no delivery update is available after 10 business days from shipping, email us with your order number and tracking link.
- International Orders: If no update is available after 21 business days from shipping, contact us with your order details.
- Resolution Process: We’ll work with the carrier to locate your package. If the package is confirmed lost, we’ll offer a full refund or free replacement (your choice) within 3-5 business days of confirmation.
6. Address Errors & Changes
- Address Verification: We verify all shipping addresses at checkout to reduce delivery errors. If your address is incomplete or incorrect (e.g., missing apartment number, wrong zip code), we’ll contact you via email to confirm—this may delay processing by 1-2 days.
- Address Changes: To modify your shipping address, contact us within 2 hours of placing your order (we cannot guarantee changes after this window, as your order may have already shipped). Email us at [email protected] with your order number and corrected address.
- Undeliverable Packages: If a package is returned to us due to an incorrect address or failure to collect, we’ll notify you via email. You can choose to have the package re-shipped (you’ll be responsible for re-shipping costs) or request a refund (minus original shipping costs).
7. Contact Us for Shipping Help
If you have questions about shipping timelines, costs, tracking, or missing packages, reach out to our team:
- Email: [email protected] (response within 24-48 business hours)
- Business Hours: Monday-Friday, 9:00 AM – 6:00 PM (EST)
We’re committed to making sure your Jamesavnry jewelry arrives safely and on time—thank you for your patience and trust.
The Jamesavnry Team